Customer Relationship Management

The Trapeze passenger relationship management software solution makes it easier for your riders to share their opinions and experiences can result in better information and more effective response. It uses automatic vehicle location (AVL) or mobile data terminals (MDTs) to deliver real-time service information to passengers and agents.

Our customer relationship management (CRM) solutions allows transit riders to file complaints or commendations via the Web and monitor your customer service department’s response. It extends the reach of your Trapeze passenger relationship management software to the Web and enables your organization to more efficiently capture, manage and follow up on feedback.

Available Solutions

Passenger Transportation

Trapeze offers the following solutions for Passenger Transportation:

• Planning and Analysis
  • Schedule Adherence
  • Operator and Vehicle Performance
  • Ridership
  • Travel Alternatives
  • Business Intelligence
• Scheduling
  • Fixed Route
  • Demand Response
  • Flexible Route
  • Coordinated Transportation
• Operations
  • Workforce Management
  • Onboard Systems
  • Real-time Dispatch
  • Operator Training
  • Fuel Monitoring and Management
  • Fleet Management
  • Rail Management
  • Bus Stop Management
• Traveler Information
  • Call Center Trip Planning
  • Customer Relationship Management
  • On Street Display
  • Stop Post & Timetable Publishing
  • Web Technologies
  • Interactive Voice Response
  • Mobile Services